For technical support issues, please contact our engineers at:
(402) 702-5000 (Call or Text)
support@midcloudcomputing.com

• You will receive a response about your technical support issue within 24 hours, but we will strive to resolve your tickets as soon as possible
• All issues will cause a “ticket” to be created. This allows our team to track our responsiveness and uncover trends that could indicate a more widespread problem that might not be evident
• If possible, provide as much information about the problem as possible. Screenshots of error messages, specific details, and any other relevant information will help us resolve the problem as quickly as possible
• Many times, your ticket will require a phone call from our engineers. It is likely they will reach out very quickly to speak with the user in need. It is extremely helpful if the user includes a timeframe when they would be available.

For billing questions:

Shannon Garren
(531) 201-8811
shannon@midcloudcomputing.com

And, please, if you are in any way unsatisfied with the product or service provided, please contact our managing partner

Raymond Garren
(402) 319-2909
jgarren@midcloudcomputing.com

We hope to continue earning your business every day through the prompt, professional work we do.
Again, thank you for choosing to do business with Midwest Cloud Computing.